ATM Enhanced Acessibility for Disabled Persons: A Study of Time Limits

Abstract

This paper presents an accessibility study carried out to determine the most appropriate timeout values that allow users with disabilities to use ATM terminals to carry out banking operations. The paper describes the methodology applied to the study which consisted of a questionnaire phase, followed by a test phase which took place in an ATM test bed from which recommendations were drawn. This study addressed the diversity of problems presented by users with visual disabilities (low vision and blindness), motor disabilities (wheelchair, assistive walking devices and limited dexterity) and intellectual disabilities.