An Application Based on Augmented Reality and Mobile Technology to Support Remote Maintenance

Abstract

Product maintenance is a service offered to customers which represents an interesting business for companies. Their interest is both providing a good service in terms of quality and at the same time cutting operational costs. In this view companies are seeking tools that enable them to reach both goals, among those offered by the rapidly evolving ICT sector. The paper describes an application based on augmented reality and mobile technologies aiming to support remote maintenance operations, and improve maintenance services that companies offer to their customers. The paper describes the main idea at the basis of the application, the requirements as well as its implementation. Finally a case study is presented.