VisBiz: A Business Process Visualization Case Study

Abstract

Business process management involves many parameters and relationships and is modeled as complex business process workflows. A common way to analyze the process data is by using flowcharts. Visual analysis of a largescale chart, however, is too complex. In this case study, we employ a novel visualization technique, called VisBiz. VisBiz reduces data complexity by automatically analyzing operational data and abstracting the most critical parameters that influence business process. The basic idea is to select the most relevant parameters and layout them on a triple-attributes circular graph based on their relationships and user domain knowledge. VizBiz transforms the attributes to nodes and the process flows to lines. VisBiz derives a new process flow matrix to link the process of multiple circular graphs as the analyst introduces more parameters for further analysis. The results of the real-world credit card fraud study show the significant advantages of this technique in finding fraud distribution patterns and root causes of frauds.