Developing a positive relationship between a business and its customers is vital to success. The outcome of any customer interaction can determine future patronage of the business. Many industry's only point of interaction ...

With four percent of the working population employed in call centers in both the United States and the UK, the contact center industry represents a sizable proportion of modern industrial landscapes. As with most modern ...

The use of colour mapping is fundamental to visualisation research. It acts as an additional layer beyond rendering in the spatial dimensions and provides a link between values in any dataset. When designing and building ...

Graphic design and visualization are becoming fundamental components of education. The use of advanced visual design in pedagogy is growing and evolving rapidly. One of their aims is to enhance the educational process by ...

Text visualization is a rapidly growing sub-field of information visualization and visual analytics. There are many approaches and techniques introduced every year to address a wide range of tasks and enable researchers ...

Cartograms are a popular and useful technique for depicting geo-spatial data. Dorling style and rectangular cartograms are very good for facilitating comparisons between unit areas. Each unit area is represented by the ...

Choropleth maps are an invaluable visualization type for mapping geo-spatial data. One advantage to a choropleth map over other geospatial visualizations such as cartograms is the familiarity of a non-distorted landmass. ...